Privacy Policy / Dasar Privasi

1. Introduction

Lilosh ("we", "us", "our") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

Bahasa Malaysia: Lilosh komited untuk melindungi data peribadi anda selaras dengan Akta Perlindungan Data Peribadi 2010 (PDPA). Dasar Privasi ini menerangkan bagaimana kami mengumpul, menggunakan, mendedahkan, dan melindungi maklumat peribadi anda.

2. Personal Data We Collect / Data Peribadi Yang Kami Kumpul

We collect the following types of personal data:

• Name and contact information (email, phone number)
• Account credentials (username, password)
• Course enrollment information
• Payment and billing information
• Communication records
• Technical data (IP address, browser type, device information)

BM: Kami mengumpul nama, maklumat hubungan, maklumat akaun, pendaftaran kursus, maklumat pembayaran, rekod komunikasi, dan data teknikal.

3. How We Use Your Data / Cara Kami Menggunakan Data Anda

Your personal data is used for:

• Processing course registrations and enrollments
• Generating invoices and processing payments
• Communicating about courses, services, and updates
• Providing customer support
• Improving our services and website functionality
• Complying with legal obligations

BM: Data anda digunakan untuk memproses pendaftaran, penjanaan invois, komunikasi, sokongan pelanggan, penambahbaikan perkhidmatan, dan mematuhi kewajipan undang-undang.

4. Data Sharing and Disclosure / Perkongsian dan Pendedahan Data

We do not sell your personal data. We may share your data with:

• Payment processors for transaction processing
• Service providers who assist in our operations
• Government authorities when required by law
• HRDC for course claim processing (with your consent)

BM: Kami tidak menjual data peribadi anda. Kami mungkin berkongsi data dengan pemproses pembayaran, penyedia perkhidmatan, pihak berkuasa kerajaan apabila dikehendaki undang-undang, dan HRDC untuk pemprosesan tuntutan kursus (dengan persetujuan anda).

5. Data Security / Keselamatan Data

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes:

• Encryption of sensitive data
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

BM: Kami melaksanakan langkah teknikal dan organisasi untuk melindungi data peribadi anda termasuk penyulitan, infrastruktur pelayan selamat, kawalan akses, penilaian keselamatan, dan latihan pekerja.

6. Data Retention / Pengekalan Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Course and enrollment records are typically retained for 7 years for audit and compliance purposes.

BM: Kami menyimpan data peribadi anda hanya sepanjang tempoh yang diperlukan untuk tujuan yang dinyatakan, mematuhi kewajipan undang-undang, menyelesaikan pertikaian, dan menguatkuasakan perjanjian kami. Rekod kursus dan pendaftaran biasanya disimpan selama 7 tahun.

7. Your Rights / Hak Anda

Under the PDPA, you have the right to:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Withdrawal: Withdraw consent for data processing
• Limitation: Request limitation of data processing
• Data Portability: Request transfer of your data
• Erasure: Request deletion of your data (subject to legal retention requirements)

BM: Di bawah PDPA, anda mempunyai hak untuk mengakses, membetulkan, menarik balik persetujuan, mengehadkan pemprosesan, memindahkan, dan memadamkan data peribadi anda.

To exercise these rights, please contact us at: privacy@lilosh.com

8. Cookies and Tracking / Kuki dan Penjejakan

Our website uses cookies and similar technologies to enhance user experience, analyze usage, and deliver personalized content. You can control cookie settings through your browser preferences.

BM: Laman web kami menggunakan kuki untuk meningkatkan pengalaman pengguna, menganalisis penggunaan, dan menyampaikan kandungan yang diperibadikan. Anda boleh mengawal tetapan kuki melalui pilihan pelayar anda.

9. Changes to This Policy / Perubahan Kepada Dasar Ini

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.

BM: Kami mungkin mengemas kini Dasar Privasi ini dari semasa ke semasa. Kami akan memaklumkan anda tentang sebarang perubahan penting dengan menyiarkan dasar baharu di halaman ini.

10. Contact Us / Hubungi Kami

If you have any questions about this Privacy Policy or our data practices, please contact us: